Privacy Policy

Yourai.support is committed to respecting your privacy when we use your personal data. We use your data as described below to allow you to use Yourai.support, enhance your experience using our platform, and to maintain your membership account

Who Are We?

Yourai.support’s service is provided by the following relevant entity:

• in the United Kingdom, by Yourai.support Ltd, an entity established under the laws of England and Wales

You can contact Yourai.support via team@yourai.support or by writing to the registered office address. This Policy applies to our collection and use of your data in connection with our services, like Yourai.support.org (the “Services”).

How to Reach Our Data Protection Officer?

To contact Yourai.support’s Data Protection Officer regarding our processing of your personal data, email us at team@yourai.support.

How Do We Notify You of Changes to this Policy?

We keep this Policy under regular review and place updates on Yourai.support

What Are Your Rights?

Yourai.support recognises that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to.

If you have created an account, Yourai.support will retain your email address and any other information you enter on your account screen until such time as your account is closed. Yourai.support does not use your data in anyway other than for the maintenance of your account, or for occasional email updates regarding our services

• You can ask us for a copy of the information we have about you
• You can ask us to correct any incorrect data we have about you and you can also update your account details yourself at any time by visiting your Yourai.support account
• You can ask us to delete your data
• You can ask for your data in a common, machine-readable format
• You can object to any processing we do on the basis of legitimate interests
• You can ask us to restrict the processing of your data

To exercise any of the foregoing rights, click here. Note that some of these rights may not be enforceable in your jurisdiction and some aren’t absolute—for example, we may not be able to forget you if we have to keep some of your data to comply with the law—but we’ll evaluate your request in accordance with applicable data protection laws. Yourai.support will respond to your request within one month of receiving it. Also, note that if you’re located in the UK or the EU, you have the right to lodge a complaint with the UK Information Commissioner’s Office or the supervisory authority in your country of residence or place of work.

What Data Do We Collect?

We don’t receive any personal data about you other than what you provide us by creating an account.

When you create a Yourai.support membership account: 

We will collect basic contact information about you to set up your account and collect your membership fee(s). We will also ask you to register a username and password so you can gain secure access to your account in the future.

When you use the Services:

We may collect information about your use of our Services, including your IP address, mobile device identifier, and which pages you view/use on the site. We do this through the use of cookies. To read more about our use of cookies, please refer to our separate cookies page.

What Happens If You Don’t Want Us to Have Your Data?

You are not required to provide personal data to us. Note, however, that your failure to do so may affect our ability to provide the Services you request. For example, without our retaining your username and password you would not be able to log in and use any of our paid AI advisors

How Do We Use Your Data?

Yourai.support uses your personal data to provide the services you request, to personalise your Yourai.support experience, to send you communications and to enhance experience of the site

Services Requested: 

We use your information to provide our Services to you, using your account data to enable you to take advantage of our platform’s features

With Whom Are We Sharing Your Data?

We may disclose your data to service providers who are providing  access to services you are using via the site.

We also may disclose your information if required by law, requested by law enforcement authorities or to enforce our legal rights, such as pursuant to a subpoena or to HMRC in respect of any tax investigation. We may share your information in connection with a sale or reorganisation of Yourai.support, but in any such case, the terms of this Policy will continue to apply.

Our service providers include:

• banks and payment providers – to authorise and complete payment transactions;
• organisations within the payment card industry – to help prevent online fraud;
• IT, information security and cloud services providers – to help us provide the Services and keep your data safe;
• communication providers – to assist us with the processing and delivery of email and other communications;

We also share your personal data with charities as follows:

applicable laws. You are entitled to ask a charity to remove your personal data from their records.

How Do We Use Personal Data of Our Partner or Affiliate Users?

If you work for a company that has a business relationship with Yourai.support, we use your data in slightly different ways than for individual users of the Services.

We collect a business user’s name, work email address, office number. We use this data to enable us to perform business services you request, make commission payment and pay or raise invoices for services. Finally, we will send you the following email communications: operational emails, customer service emails and business marketing emails. You can opt out of receiving emails from us, other than service emails related to invoicing, commissions and your requests.

How Long Do We Keep Your Data?

We keep your personal data in an identifiable form for as long as we have a legitimate reason to use the data and as required by law.

Children’s Data

We do not direct the Services to users under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us at team@yourai.support

Users Located in the UK and European Union

In addition to the foregoing, the following provisions apply to our users located in the UK and EU.

On What Legal Bases Do We Process Your Data?

We process your personal data on a variety of legal bases depending on the use. For example, we will only process your personal data to send you direct marketing if we have your consent and you can withdraw this consent at any time by visiting the Notifications Centre and opting out of receiving such emails. Sometimes it is necessary to process your data for us to comply with our legal obligations.

How Are We Using Your Data Based on Our Legitimate Interests?

We may process your personal data for the purposes of our legitimate interests, provided that these uses aren’t outweighed by your rights or interests. For any uses we justify on the basis of legitimate interest, you have the right to opt out of such processing by emailing us at team@yourai.support