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Terms and Conditions
A. Purpose and Scope of the Terms and Conditions
Welcome to yourai.support (hereinafter referred to as “the Website”). These terms and conditions govern your use of the Website and the subscription-based services it offers. By accessing or using the Website, you agree to be bound by these terms and conditions.
The purpose of these terms and conditions is to outline the rights, obligations, and responsibilities of both the user (referred to as “you” or “the user”) and yourai.support Ltd (referred to as “the Company” or “we”) in relation to the use of the Website and the AI advisor model services provided.
B. Acceptance of the Terms and Conditions
By accessing or using the Website, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, you should not use the Website.
C. Definitions of Key Terms
To ensure clarity and understanding throughout these terms and conditions, the following key terms are defined:
1. Website: Refers to the online platform accessible at https://yourai.support, which provides information about the AI advisor model services offered by yourai.support Ltd.
2. User: Refers to any individual or entity that accesses or uses the Website, whether as a guest or a registered member.
3. Company: Refers to yourai.support Ltd, the entity that owns and operates the Website and provides the AI advisor model services.
4. AI Advisors: Refers to the specialised artificial intelligence advisor software provided by the Company through the Website
Please note that these definitions are for reference purposes only and do not limit or alter the scope of the terms and conditions.
II. Membership Packs
A. Description of the Available Membership Packs
The Website offers a range of membership packs that provide access to our AI advisor services. The specific details and features of each membership pack can be found on the Services page of the Website, located at https://yourai.support/services. We encourage you to review the description of each membership pack to determine which best suits your needs.
Yourai.support Ltd reserves the right to amend the range of AI Advisors included in a membership pack from time to time, but keeping each pack size to include at least 4 AI advisors at all times
B. Subscription Options
To subscribe to a membership pack, you can choose between monthly and annual subscription options. The subscription options and their respective pricing details can be found on the Membership Levels page of the Website, accessible at https://yourai.support/membership-account/membership-levels.
A further, “Ultimate-Lifetime” membership is also available, which gives access to all the available AI Advisors listed by the company, for as long as they are available. This is purchased by a one time only payment.
C. Pricing and Payment Terms
The pricing for each membership pack is clearly outlined on the Membership Levels page. The prices are stated in GBP (Great British Pound) and are subject to any applicable taxes or fees. The Company reserves the right to modify the pricing of the membership packs at any time, but any changes will not affect the pricing of existing active subscriptions.
Payment for the selected membership pack will be processed according to the payment method you choose during the subscription process. By providing your payment information, you authorize the Company to charge the applicable fees for the chosen membership pack.
D. Renewal and Cancellation
Unless you have subscribed to the “ultimate-lifetime” membership pack, all subscriptions will be automatically renewed until cancelled. The renewal will occur on the same day of the month or year as the original subscription start date. Note failure of your preferred payment method at the time of renewal shall be treated as a cancellation unless otherwise agreed by the company in writing.
You may cancel your membership at any time. If you choose to cancel your membership, it will remain active until the next renewal date, at which point it will no longer be renewed. The Company does not provide refunds for any unused portion of a cancelled membership.
Please note that the Company reserves the right to modify or discontinue any membership pack, including the option to renew or cancel subscriptions, at its sole discretion.
III. Use of the Website and AI Advisors
A. Eligibility to Use the Services
To access and use the services provided by yourai.support Ltd (referred to as “the Company”), you must be at least 18 years old or have reached the legal age of majority in your jurisdiction. By using the Website and AI Advisors, you represent and warrant that you meet these eligibility requirements.
B. User Obligations and Responsibilities
- Use of AI Advisors: The AI advisors provided by the Company are intended for use solely within the Website. Unless specifically installed on another website by yourai.support Ltd, you agree not to use the AI advisors outside of the Website.
- Prohibited Uses: You agree not to use the Website or AI advisors for any illegal, unauthorised, or immoral purposes. This includes, but is not limited to, engaging in any activity that violates applicable laws, infringes upon intellectual property rights, spreads harmful content, or engages in fraudulent or deceptive practices.
- Warranty of Compliance: By using the Website and AI advisors, you warrant that you will comply with all applicable laws and regulations. Any violation of this warranty may result in the cancellation of the relevant subscription without recourse or refund.
C. Intellectual Property Rights
- Ownership: The Website and AI advisors, including all associated intellectual property rights, are owned and controlled by yourai.support Ltd. The Company retains all rights, title, and interest in and to the Website and AI advisors on it, or developed by the company.
- Limited License: Subject to your compliance with these terms and conditions, the Company grants you a limited, non-exclusive, non-transferable license to access and use the Website and AI Advisors for your personal or internal business purposes.
- Restrictions: You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, or materials obtained from the Website or AI advisors without the prior written consent of yourai.support Ltd. Exception; any code you cause to be generated via use of any of the AI Advisor models may be used for your own commercial uses without restriction, however the company shall have the right to a copy of such generated code, if requested, solely for the purpose of checking on the effectiveness of its Developer based AI Advisors.
D. Restrictions on Usage
The Company retains the right to restrict the usage of the Website and AI advisors, including implementing a fair use policy that may limit the availability or usage time of the services. The purpose of such restrictions is to ensure fair and equal access to all users and to prevent any abuse or excessive usage that may impact the performance or availability of the services.
You agree to comply with any usage restrictions imposed by the Company and understand that failure to do so may result in the temporary or permanent suspension of your access to the services.
IV. Limitations and Disclaimers
A. Limitation of Liability
- Exclusion of Consequential Damages: To the fullest extent permitted by law, yourai.support Ltd (referred to as “the Company”) shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with your use of the Website or AI advisors. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if the Company has been advised of the possibility of such damages.
- Limitation of Direct Damages: The total liability of the Company, whether in contract, tort (including negligence), or otherwise, arising out of or in connection with your use of the Website or AI advisors, shall be limited to the amount paid by you for the specific membership pack that gave rise to the claim.
B. Disclaimer of Warranties
- No Warranty of Accuracy: The Company does not warrant or guarantee the accuracy, completeness, or reliability of any information or content provided through the Website or AI advisors. Whilst considerable effort has been put into ensuring the accuracy of data input, the AI responses are mainly determined by the questions you ask and the detail and accuracy of any data you supply relating to your questions. You acknowledge and agree that any reliance on such answers, information or content from the AI is at your own risk.
- No Warranty of Availability: The Company does not warrant or guarantee that the Website or AI advisors will be uninterrupted, timely, secure, or error-free. The availability of the services may be subject to limitations, delays, or other problems inherent in the use of the internet and electronic communications.
- No Warranty of Fitness for a Specific Purpose: The Company does not warrant or guarantee that the Website or AI advisors will meet your specific requirements or expectations. The services are provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied.
You agree to indemnify, defend, and hold harmless yourai.support Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:
- Your use of the Website or AI advisors;
- Your violation of any provision of these terms and conditions;
- Your violation of any applicable laws, regulations, or third-party rights;
- Any content or information you submit, post, transmit, or make available through the Website or AI advisors; or
- Any unauthorised access to or use of your account or the services.
This indemnification obligation will survive the termination or expiration of these terms and conditions and your use of the services.
A. Termination by the User
You have the right to terminate your membership and access to the Website and AI advisors at any time by notifying yourai.support Ltd (referred to as “the Company”). You may cancel your membership by following the cancellation procedure specified on the Website or by contacting the Company directly.
B. Termination by the Company
The Company reserves the right to terminate or suspend your membership and access to the Website and AI advisors, in whole or in part, at its sole discretion and without prior notice. The Company may exercise this right if it determines, in its reasonable judgment, that you have violated these terms and conditions or engaged in any prohibited activities.
C. Consequences of Termination
Upon termination of your membership, whether by you or the Company, the following consequences will apply:
- Access to AI Advisors: You will no longer have access to the AI advisor services provided by the Company.
- Conversation History: You will not be able to access any previous conversations or interactions made with the AI advisors. It is your responsibility to save or back up any conversations or information that you may require for reference.
- Refunds: Termination of your membership does not entitle you to a refund of any fees or payments already made, except as otherwise explicitly provided in these terms and conditions or required by applicable law.
VI. Governing Law and Jurisdiction
A. Choice of Law (England and Wales)
These terms and conditions, and any disputes arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. Any legal actions, proceedings, or disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
B. Jurisdiction of the Courts
You agree that any legal actions, proceedings, or disputes arising out of or in connection with these terms and conditions shall be brought solely in the courts of England and Wales. You consent to the personal jurisdiction of such courts and waive any objections or claims regarding inconvenient forum or lack of jurisdiction.
VII. General Provisions
A. Entire Agreement
These terms and conditions constitute the entire agreement between you and yourai.support Ltd (referred to as “the Company”) regarding your use of the Website and AI advisors. They supersede and replace any prior agreements, understandings, or discussions, whether oral or written, relating to the subject matter hereof.
If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable under any applicable law, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the provision shall be deemed severable and the remainder of these terms and conditions shall continue in full force and effect.
You may not assign or transfer any of your rights or obligations under these terms and conditions without the prior written consent of the Company. The Company may assign or transfer any of its rights or obligations under these terms and conditions without prior notice or consent.
The failure of the Company to enforce any right or provision of these terms and conditions shall not be deemed a waiver of such right or provision. Any waiver of any right or provision by the Company must be in writing and shall not constitute a waiver of any other right or provision.
E. Amendments to the Terms and Conditions
The Company reserves the right to modify or amend these terms and conditions at any time, at its sole discretion. Any changes or modifications will be effective immediately upon posting the revised terms and conditions on the Website. It is your responsibility to review the terms and conditions periodically for any updates or changes. Your continued use of the Website or AI advisors after the posting of any modifications constitutes your acceptance of the revised terms and conditions.
F. Contact Information
If you have any questions, concerns, or feedback regarding these terms and conditions, please contact Yourai.support Ltd at firstname.lastname@example.org in the first instance, or write to us at our registered address. We endeavour to answer all email enquiries within 2 working days.
G. Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any legal actions, proceedings, or disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
H. No Third-Party Rights
These terms and conditions are intended solely for the benefit of you and yourai.support Ltd, and are not intended to confer any rights or benefits on any third party. As such, the Contracts (Rights of Third Parties) Act 1999 does not apply to these terms and conditions.